Job Description

Looking for BE/DME engineer with 8-10 years of experience in after sales service of pumps
1) To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site. Provide Technical Guidance to customer & suggest repair techniques.
2) To analyze the complaints and provide solution to the customer with proper root cause analysis
3) Collect application & operation related data for understanding criticalities & possible problems.
4) To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints.
5) Gather application & operation related data and various salvaging techniques, used by our customers.
6) Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions.
7) To prepare case studies for presentation during training.
8) Any other assignment as directed by the superiors from time to time.