Job Description

Job Overview:

A person who will be responsible for managing new projects, service and maintenance management, Handling of site visits, telephonic support and ticket management, customer relations, quality checks, and feedback management. The successful candidate will work closely with the team to ensure customer satisfaction and timely project completion.

Roles & Responsibilities

Leads on-site service activities, including installations, commissioning, complex repairs, and AMC execution. Acts as a key link between customer support and field technicians.

Requirement Skills

Conduct site assessments, installations, and commissioning for customer projects. Handle AMC maintenance schedules, complex repairs, and system troubleshooting on-site. Manage customer training during handovers and ensure systems are fully operational. Prepare service reports, including site observations and recommendations. Collaborate with service managers on performance tracking and resource planning. Provide feedback for process improvements and SOP revisions. Assist in customer feedback analysis and participate in service quality reviews.
Job Type: Full-time

Pay: ₹21,000.00 - ₹26,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Leave encashment
Schedule:

Fixed shift
Supplemental Pay:

Overtime pay Performance bonus Yearly bonus
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

project and service management: 2 years (Preferred)
Willingness to travel:

75% (Preferred)
Work Location: In person