Job Description

ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS' success story in India is continuing at a rapid pace.
Further information at ZEISS India.
1. Responsible for escalated technical support to field teams.
2. Connect between global technical support teams & field teams for faster resolution of tech issues.
3. Proactive monitoring of quality issues of OPT Surgery products / early life failures / Escalation to factory for resolution / Publish dash board for ongoing cases for visibility to entire org.
4. Responsible for ensuring field team is trained to Zeiss standards & monitor effectivity of training through Service Metrics on ongoing basis.
5. Prioritize timely roll out & execution of field change actions, monitor & report in tools.
6. Periodic & Continuous monitoring of Service standards through field inspection of Onsite / PM / Installation quality for continuous improvement.
7. Identify upgrade opportunities in IB for maximizing life cycle busines opportunity.
8.Provide NPI service readiness & go live.
9. Spare parts inventory planning & mapping w.r.to IB distribution and region wise allocation.
10. IB End of Service monitoring / service extension & spares planning.
11. Provide effective remote technical assistance to customers through telephonic & ZSS.
12. Identify & tap opportunity to scale remote services & FTFR for productivity improvements & faster response to customers.
13. Maximize ZSS adoption through periodic dash boards & progress by regions 14. Works closely with Regional Service Managers & Regional Technical Specialists - OPT Surgery for technical & customer onsite issues, monitor, review performances of OPT Surgery products within the regions and identify, plan and execute improvementsEducation : Diploma / Degree / Post Graduate Degree in Engineering/Technology Experience : Minimum of 12 - 15 years of Field Services / Specialization in Ophthalmic Medical Equipment / Microscope Systems / Medical Instrument

Your ZEISS Recruiting Team:
Sikcha Chhetri