Job Description

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.



For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.


The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Business Development (Sales)



Get business as per the approved business plan of the branch


Responsible for sales promotion activities in the assigned territory


Ensure all Sales KPIs are achieved month on month


Identify and follow-up with prospective customers and respond to enquiry calls within specific time period


Maximise conversion of enquiries into orders


Ensure renewals in line with Company Expectations


Keep a close eye on the developments & business opportunities in the assigned territory


Prepare MPG and ensure it's updated regularly

Customer Service

Ensure the quality of service delivery


Maintain good liaison with the customers


Prepare reports & submit the same on time to the customers


Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required


Conduct detailed inspection & SRA at client's site


Prepare quotations for the customers through the system


Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers


Set correct Customer expectations with respect to the pest management


Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured


Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners


Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery


Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling


Administration & Accounts



Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary


Follow-up for the timely and correct invoicing by the back office


Share the costings and customer expectation with operations before service delivery


Ensure all the collections gets deposited to back office within 24 hours


Review daily collection & billing with back office department Maintaining Systems and MIS


Ensure the required systems related to sales are updated on timely basis.


Prepare Daily and Monthly Sales Report


Maintain Database of customers

Key Result Areas:

Business Development (Sales)


Develop new business opportunities & Upselling Opportunities


Renewals (if assigned)


Calls/ Survey / Quotations/ PDSA as per Regional plan


Collection & DSO


Customer Service


Timely Invoice Submission

Competencies (Skills essential to the role):

Good Interpersonal & Networking Skills


Ability to communicate effectively


Ability to negotiate with the clients


Ability to achieve targets


Computer Skills

Requirements:

Educational Qualification / Other Requirement:

Any Graduate (Any stream)


Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile


Preferable experience of minimum 2 years in Home product / Home service business,


residential cleaning services for Residential business profile

Role Type / Key working relationships:

Field Sales - Individual Contributor Role


External team- Customers and Customer representative


Internal team- ABM/BM, Operations & Sales Colleagues, Planners


What can you expect from RPCI?



? Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:



Safety


Integrity


Innovation


Learning & Development


Open & Transparent


* Performance Orientation