Job Description

Position Overview

Business Development executive,
Responsible for Support and New client onboardings in the designated location

Roles and Responsibility

1. Lead generation and qualification
2. Value Articulation
3. Upsell/Cross-sell ratio
4. Customer retention rate
5. Product adoption
6. Daily five BOs meeting
7. First contact resolution (FCR) rate
8. Escalation rate
9. Support ticket closure rate
10. Average time to resolve (ATR)
11. Customer retention rate

Skills and Ability

1. Time to respond to customer inquiries
2. Resolution time for complex issues
3. Number of customer interactions handled
4. Support ticket volume reduction
5. Knowledge base utilization

Designation :

Business Development Executive

Qualification :

+2 / Any Graduate

Languages Known :

English , Malayalam

Gender :

Male

Salary Range :

20000 - 23000 + Incentive + Allowances

Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?23,000.00 per month

Benefits:

Health insurance
Work Location: Remote