Job Description

Job Title: Sales and Technical Support Engineer

Location: Gurugram (Remote)

Department: Automation & Control

Reports To: Manager

Designation: Engineer

Probation: 6months

Interview Process: 2 rounds

Salary: 3.0L to 3.60L

Job Overview:

We are seeking an enthusiastic and highly motivated Industrial Automation Sales and Technical

Support Engineer with 2-3 years of experience in sales, technical support, and a good understanding

of industrial automation products. The ideal candidate will be responsible for generating new sales

opportunities, providing technical assistance to clients, and ensuring customer satisfaction through

exceptional support for automation products and solutions.

Key Responsibilities:

1. Sales and Business Development:

o Identify and target potential customers in the industrial automation sector.

o Develop and maintain relationships with key clients, understanding their needs and

offering appropriate automation solutions.

o Generate new business opportunities and drive sales of industrial automation

products (e.g., PLCs, SCADA systems, robotics, sensors, and more).

o Prepare and deliver compelling product presentations, proposals, and

demonstrations.

o Achieve sales targets and contribute to the growth of the company's revenue.

2. Technical Support:

o Provide pre-sales and post-sales technical support to clients, addressing any inquiries

regarding industrial automation products.

o Troubleshoot product-related issues and offer technical solutions promptly.

o Assist customers in the installation, configuration, and calibration of automation

systems.

o Collaborate with the engineering team to provide the best technical solutions to

customers.

3. Customer Relationship Management:

o Build and maintain long-term relationships with customers to ensure repeat business

and referrals.

o Regularly communicate with clients to ensure ongoing satisfaction and resolve any

product or service-related concerns.

o Monitor customer feedback and suggest product or service improvements.

4. Collaboration and Reporting:

o Work closely with the internal teams to ensure the timely and efficient delivery of

solutions.

o Report sales activities, progress, and results to the reporting manager.

o Maintain accurate sales records, customer interactions.

Required Skills & Qualifications: ₹ Experience: 2-3 years in sales for industrial automation products.
Technical Knowledge: Strong understanding of industrial automation systems for Mitsubishi

PLCs, SCADA, sensors, robotics, HMI, and other automation products.
Communication Skills: Excellent verbal and written communication skills with the ability to

present technical information clearly to non-technical customers.
Sales Expertise: Proven track record of sales success, preferably within the industrial

automation or related sectors.
Problem-Solving Skills: Strong analytical and troubleshooting skills for identifying and solving

technical problems.
Customer-Oriented: Passion for delivering excellent customer service and building lasting

relationships.
Team Player: Ability to collaborate effectively with internal teams and customers.
Travel: Willingness to travel to customer sites as needed (if applicable).

Preferred Qualifications: ₹ Bachelor's degree in Electrical Engineering, Automation Engineering, or a related field.
Certification in industrial automation products or solutions (e.g., Siemens, Rockwell,

Schneider Electric) is a plus.
Knowledge of industry standards, best practices, and trends in industrial automation.
Previous experience in technical training or product demonstrations is a plus.

Personal Assets:

Personal Laptop & 2-wheller is mandatory

Job Type: Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Provident Fund
Language:

Hindi (Preferred)
Work Location: Remote