Job Description

Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.



Job Responsibilities:


Business Development (Sales)


Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month-on-month Identify and follow up with prospective customers and respond to enquiry calls within a specific period. Maximise conversion of enquiries into orders Ensure renewals are in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory. Prepare MPG and ensure its updated regularly.
Customer Service


Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit them on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at the client's site Prepare quotations for the customers through the system Give a report of customer feedback to the Branch Manager and collection of Appreciation Letters from RBU/CBU customers Set correct Customer expectations concerning pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of the material to be used. Also, share customer expectations with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be given to planners to execute the services. Service Scheduling is done in consultation with Service Planners. No commitment to customer service scheduling
Administration & Accounts


Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary. Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectations with operations before service delivery Ensure all the collections get deposited to the back office within 24 hours Review daily collection & billing with the back office department
Maintaining Systems and MIS


Ensure the required systems related to sales are updated on a timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers

Requirements

Key Result Areas:

Business Development (Sales) Develop new business opportunities & Upselling Opportunities. Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regional plan Collection & DSO Customer Service Timely Invoice Submission
Educational Qualification / Other Requirement:

Any Graduate (Any stream) Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile Preferable experience of minimum 2 years in Home product / Home service business, residential cleaning services for Residential business profile

Benefits

Are you interested? Here's what you can expect when you join us

Attractive Sales Incentives Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:

Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation

DEI statement

: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.