We are seeking energetic and execution-oriented Customer Relationship Executives (CREs) to support our dealer network across India. As frontline representatives of Kazam, CREs will play a vital role in ensuring seamless operations, timely installations, and strong relationship management at the ground level. This role demands high accountability, proactive communication, and a customer-first mindset.
About Kazam:
Kazam is a leading provider of EV charging infrastructure and software solutions in India. We partner with OEMs, dealers, fleet operators, and end-users to enable the seamless adoption of electric mobility across the country. With a growing network of smart chargers, intuitive platform tools, and a pan-India service presence, Kazam is powering the shift toward a cleaner, more sustainable future.
Key Responsibilities:
? Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination.
? Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality standards are met.
? Coordinate with vendors, technicians, and internal teams to resolve field-level issues and delays.
? Share real-time updates on field activity through structured same-day reporting.
? Capture and escalate customer complaints or service issues for prompt resolution.
? Ensure dealer adherence to Kazam's processes, SOPs, and device activation workflows.
? Track and support collections follow-up for pending payments or documentation.
? Promote device-to-sales ratio accuracy by coordinating with dealer sales teams.
? Educate dealer staff on basic Kazam operations and support tools (e.g., app usage, ticket raising).
? Assist in organizing local dealer review meetings or training sessions.
? Collect feedback and relay insights to the KAM/CRM for continuous improvement.
Key Requirements:
? 1-2 years of experience in Customer relationship management.
? Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus.
? Strong communication skills in Hindi and local regional language; basic English proficiency.
? Hands-on attitude with a willingness to travel and be on the field extensively.
? Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting.
? Problem-solving mindset and a strong sense of ownership.
? Comfortable handling multiple tasks and managing diverse stakeholder.
What We Offer:
? Ground-level exposure in India's fast-evolving EV ecosystem.
? Opportunity to work with top OEM dealers and field professionals.
? Structured career growth towards KAM/CRM roles.
? Competitive salary and travel reimbursements.
? Collaborative work culture focused on learning and accountability.
Job Types: Full-time, Permanent
Pay: ?500,000.00 - ?600,000.00 per year
Benefits:
Food provided
Health insurance
Provident Fund
Schedule:
Day shift
Application Question(s):
How many years of work experience do you have?
What is your notice period?
Which languages do you know?
Are you comfortable for daily local travel and inter-state travel in South region?
Work Location: In person
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