Job Description

Role Overview:

We are seeking energetic and execution-oriented Customer Relationship Executives (CREs) to support our dealer network across India. As frontline representatives of Kazam, CREs will play a vital role in ensuring seamless operations, timely installations, and strong relationship management at the ground level. This role demands high accountability, proactive communication, and a customer-first mindset.

About Kazam:

Kazam is a leading provider of EV charging infrastructure and software solutions in India. We partner with OEMs, dealers, fleet operators, and end-users to enable the seamless adoption of electric mobility across the country. With a growing network of smart chargers, intuitive platform tools, and a pan-India service presence, Kazam is powering the shift toward a cleaner, more sustainable future.

Key Responsibilities:


Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination.


Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality standards are met.


Coordinate with vendors, technicians, and internal teams to resolve field-level issues and delays.


Share real-time updates on field activity through structured same-day reporting.


Capture and escalate customer complaints or service issues for prompt resolution.


Ensure dealer adherence to Kazam's processes, SOPs, and device activation workflows.


Track and support collections follow-up for pending payments or documentation.


Promote device-to-sales ratio accuracy by coordinating with dealer sales teams.


Educate dealer staff on basic Kazam operations and support tools (e.g., app usage, ticket raising).


Assist in organizing local dealer review meetings or training sessions.


Collect feedback and relay insights to the KAM/CRM for continuous improvement.

Key Requirements:

1-2 years of experience in Customer relationship management.


Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus.


Strong communication skills in Hindi and local regional language; basic English proficiency.


Hands-on attitude with a willingness to travel and be on the field extensively.


Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting.


Problem-solving mindset and a strong sense of ownership.


Comfortable handling multiple tasks and managing diverse stakeholder.

What We Offer:

Ground-level exposure in India's fast-evolving EV ecosystem.


Opportunity to work with top OEM dealers and field professionals.


Structured career growth towards KAM/CRM roles.


Competitive salary and travel reimbursements.


Collaborative work culture focused on learning and accountability.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:

Food provided Health insurance Provident Fund
Schedule:

Day shift
Application Question(s):

How many years of work experience do you have
What is your notice period
Which languages do you know
Are you comfortable for daily local travel and inter-state travel in South region

Work Location: In person