Job Description

Salary: 15000 to 25000

KEY RESPONSIBILITIES

1. Property Visit & Audit

- Conduct daily or scheduled visits to all operational properties.

- Review on-site performance reports and identify service gaps.

- Inspect guest-facing and back-office areas for brand compliance.

- Submit a detailed audit summary after each visit with recommendations.

2. Financial Verification

- Review daily sales, collection, and petty cash reports.

- Cross-check physical and digital records for accuracy.

- Coordinate with central accounts for discrepancy resolution.

3. Reservation & Documentation Compliance

- Verify Guest Registration Cards and check-in/check-out records.

- Ensure all reservations and guest details are properly documented.

- Cross-verify booking records, room allotments, and cancellations.

4. Housekeeping & Cleaning Standards

- Inspect rooms, corridors, and public areas for cleanliness and quality.

- Check linen, housekeeping checklist compliance, and cleaning logs.

- Report maintenance issues and follow up for resolution.

5. Brand & Operational Consistency

- Ensure branding materials and signage are in proper display.

- Check staff grooming, uniforms, and communication standards.

- Audit front desk and housekeeping for service quality.

6. Inventory & Supplies Control

- Verify stock levels for consumables and cleaning materials.

- Ensure proper storage and stock usage practices.

- Report inventory discrepancies to the central team.

7. Safety & Security Checks

- Inspect fire safety equipment, CCTV, and emergency procedures.

- Ensure guest and staff safety measures are in place.

- Report compliance gaps and safety concerns immediately.

8. Reporting & Coordination

- Prepare and submit daily/weekly visit reports with findings.

- Coordinate with operations, housekeeping, and accounts teams.

- Maintain digital records and follow-up logs for all visits.

9. Staff Performance Monitoring

- Observe team discipline, attendance, and SOP adherence.

- Provide performance feedback and highlight areas for improvement.

10. Guest Experience Oversight

- Review guest feedback and online reviews regularly.

- Ensure timely service recovery and guest satisfaction actions.

- Encourage a guest-first service culture across all properties.

KEY SKILLS & COMPETENCIES

- Strong attention to detail and observational skills.

- Excellent communication and reporting abilities.

- Knowledge of hotel operations, finance, and SOP audits.

- Problem-solving mindset with leadership potential.

- Proficiency in Microsoft Office and reporting tools.

- Willingness to travel and multitask efficiently.

QUALIFICATIONS & EXPERIENCE

- Diploma or Degree in Hotel Management or a related field.

- 2-4 years of hotel operations or audit experience preferred.

- Experience in multi-property management is an added advantage.

- Must be willing to travel across assigned hotel locations.

WORK CONDITIONS

- Frequent travel to Staylynk-managed hotel properties.

- Flexible working hours depending on audit schedules.

- Requires adaptability and high responsibility level.

Job Type: Full-time

Work Location: In person