Job Description

Location: Trivandrum, Kochi, Thrissur

Experience: 2+ years in Operations, preferably in Hostel, Hotel, Co-living, or Property Management sectors.

Key Responsibilities:

Manage day-to-day field operations across multiple hostels/properties, ensuring smooth check-in/check-out and tenant experience.
Oversee staff recruitment, training, and performance management for housekeeping, maintenance, and front desk teams.
Conduct regular site visits and inspections to maintain cleanliness, hygiene, safety, and compliance standards.
Act as the primary point of contact between tenants, hostel management, and institutions, ensuring seamless communication.
Handle tenant queries, complaints, and escalations effectively, providing timely resolutions.
Coordinate with vendors and service providers for hostel supplies, maintenance, and food services.
Monitor rent collection, track pending dues, and ensure accurate occupancy records.
Prepare operational reports, cost analysis, and Profit & Loss (P&L) statements for management review.
Implement cost-control measures while improving efficiency and maximizing occupancy.
Ensure compliance with hostel rules, safety protocols, and emergency handling (medical, fire, or security incidents).
Collaborate with internal teams (sales, marketing, finance) to streamline processes and improve customer satisfaction.
Drive continuous improvement in field operations to support business expansion and scalability.
Requirements:

Bachelor's/Master's degree in Hospitality, Business Administration, or related field.
Minimum 2 years of experience in hostel, hotel, co-living, or property operations.
Strong leadership, people management, and problem-solving skills.
Ability to work on-ground, travel across properties, and handle escalations under pressure.
Proficiency in MS Office and operational management tools/software.
Strong communication, organizational, and vendor management abilities.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person