Job Description

Kerala :

• On ground travel for minimum 15 to 20 days (inter and intra state)
• Operation based role which entails 70% Operational & 30% other duties to be performed on regular basis.
• Managing business operations for the state, including monitoring daily activities of the team.
• Role demands strong project management, co-ordination.
• Responsible for adherence to budget/cost control, company assets, team productivity and taking necessary action for achieving desired results.
• Preparing and executing detailed project plan in consultation with HO for smooth and timely execution.
• Defining performance metrics for team, setting SLA, KPI, Quality Targets and achieving the same.
• Ensuring SOP adherence during fieldwork & escalating deviations observed, if any.
• Providing regular feedback to HO on all aspects including non-quantitative areas of fieldwork, suggesting necessary changes and taking corrective actions based on the ground situations
• Monitoring daily team performance, sharing HO feedback with the team working on ground, & implementing necessary changes.
• Accompanying teams while on survey and working along with them as a field observer and auditor.
• Coordinating with internal as well as external customers, clients, vendors, etc. within the state.
• Identifying training needs of the team and coordinating with HO and regional trainer for conducting training sessions
• Driving a culture of performance, quality, and continuous improvement amongst the team.
• Recruitment of Regional Coordinators, Field Researchers (team leaders) and Surveyors in line with business requirements.

• Experience in the BFSI segment / Insurance, Logistics, Telecom, Hospitality, FMCG / FMCD, Training Institute undertaking government projects, NGO supporting programs of poor population, Skill Development Projects, Retail store set up across multiple locations sectors will be an added advantage
• Profile requires minimum 70% of traveling across states
• Should be fluent in the local language - along with Hindi/English.

• Should possess leadership and team handling
• Should be able to resolve grievances on timely basis, act as a bridge between Ground & HO
• Should be able to Read/Write/Speak the local language.
• Minimum 7 years of experience handling similar level of responsibilities.

• Good communication skills
• High on Integrity
• Eye for detailing
• Mindset and getting hands dirty
• Time management skills

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