Job Description

1. Customer & Group Formation

Identify and mobilize eligible customers in assigned villages/areas Form and manage Joint Liability Groups (JLGs) / SHGs Conduct group meetings and explain loan products, rules, and repayment terms

2. Loan Processing

Collect and verify customer documents (KYC, address proof, nominee details, etc.) Conduct field investigation and residence verification Enter accurate customer and group data into the system/app

3. Loan Disbursement

Coordinate loan sanction and disbursement as per company policy Ensure customers understand repayment schedules and conditions Support branch team during disbursement meetings

4. Collection & Portfolio Management

Ensure timely weekly/monthly loan collections Follow up on overdue and delinquent accounts Maintain Portfolio at Risk (PAR) within acceptable limits

5. Customer Relationship Management

Build trust and long-term relationships with customers Address customer queries and grievances professionally Educate customers on financial discipline and savings

6. Compliance & Reporting

Follow RBI, company, and internal audit guidelines Maintain accurate field records and reports Report fraud, mismatches, or policy deviations immediately

7. Area & Target Management

Achieve disbursement, collection, and growth targets Cover assigned area efficiently and plan daily field activities
Job Types: Full-time, Permanent, Fresher

Pay: ?13,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Paid time off Provident Fund
Work Location: In person