Job Description

Responsibilities & Key Deliverables

1.Dealer outletwise manpower required no as per manpower policy to be maintained in MILE portal for all dealer outlets as per Business plan.


2.Tracking Adequecy role holderwise /dealer outletwise and alert CCM/RCCM for filling the gap - publish monthly MIS


3.Tracking training status and seat utilisation for different role holders - Co-Ordinate with MILEs for seat nomination for specific courses


4.pMILE capacity utilsation and publishing monthly MIS in co-ordination with MILE


5.Co-ordinating and executing the institutional tie-ups( ITI and colleges ) as per HO targets and recruitment from them by dealers.


6.Deployment of cluster trainers and their utilsation


7.Alignment of dealer and AO team on any new process roll out - digital and physical


8.Tracking the process adoption and sensitising RO team


9.OJT on some of the key process for better compliance


10. Sample RO audit alongwith CCMs to cover 100% dealers in a year ( min 2 joint audits with each CCM )

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience

5 years and above

Critical Experience

System Generated Core Skills

Customer Sensitivity
Service Orientation
Service Management

System Generated Secondary Skills

Consumer Focus
Dealer Relationship Management
Service Planning

Job Segment:

Engineer, Automotive, Engineering