The Filed Executive is responsible for recovering overdue payments on personal loans from borrowers. The role involves regular follow-up with customers, negotiating repayment plans, and ensuring compliance with company policies and regulatory guidelines.
Key Responsibilities:
Field Inspection, Documentation & Reporting
Verify Customer for processing of Personal Loans
Maintain accurate records of interactions of FI and recoveries.
Provide daily/weekly/monthly reports to the Manager.
Loan Recovery & Follow-up
Contact customers with due and overdue personal and pay day loan payments via phone, email, or visits.
Negotiate and facilitate repayment plans or settlements.
Track and document recovery status and payment commitments.
Customer Handling
Address queries and concerns of customers regarding their loans.
Educate borrowers on the consequences of non-payment.
Maintain professional and ethical behavior while dealing with customers.
Field Visits
Conduct on-site visits for high-value or non-responsive defaulters.
Submit field visit reports and escalate complex cases for legal or senior action.
Compliance & Legal
Ensure collection practices comply with RBI guidelines and company policies.
Assist in initiating legal proceedings when necessary.
Key Skills & Competencies:
Excellent communication and negotiation skills
Customer-centric approach
Strong problem-solving and analytical abilities
Knowledge of lending/collections process
Integrity and patience in handling difficult customers
Qualifications:
Education:
Minimum 12th in any discipline
Experience:
1-3 years in collections, preferably in personal loans or pay day or unsecured lending
Language:
Proficiency in local language and Hindi/English
Performance Metrics:
No of Field Inspections
Recovery rate (% of overdue amount collected)
Number of successful closures
TAT (Turnaround Time) for recovery actions
Customer complaints or escalations
Job Type: Full-time
Work Location: South Delhi-Gurgaon-Noida
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
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