Job Description

Client Contact:Proactively contact clients to inform them of overdue payments through calls, messages, and personal visits to their homes or businesses. Payment Negotiation:Negotiate suitable payment terms and schedules with clients facing financial difficulties to ensure timely repayment. Issue Resolution:Resolve payment discrepancies and client queries regarding billing and loan terms in a timely manner. Record Keeping:Maintain accurate and detailed records of all payment collection activities, client interactions, and financial transactions. Reporting:Monitor accounts and prepare regular reports for management on the status of outstanding debts and collection efforts. Field Operations:Conduct field visits, especially in rural or remote areas, to collect payments and build rapport with clients. Collaboration:Coordinate with internal departments, such as sales and accounting, to address client concerns and streamline collection processes.

Key Skills & Qualifications

Communication Skills:Excellent verbal communication skills, particularly in Hindi and local languages, are essential for interacting with clients. Negotiation Skills:Ability to effectively negotiate payment plans and terms with clients. Persistence and Proactiveness:A proactive and persistent approach to resolving payment issues and ensuring timely recoveries. Attention to Detail:Meticulous attention to detail for maintaining accurate records and financial statements. Geographical Knowledge:Strong knowledge of the local geography, as the role often involves field work in specific regions. Education:A high school diploma (HSC or 10+2 and above) is often required. Experience:Prior experience in field collections, telemarketing, or customer service can be beneficial.
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund
Work Location: In person