Job Description

Role & responsibilities :

Visit customers in person to follow up on overdue payments and recover outstanding dues. Negotiate repayment plans, settlements, and ensure adherence to company policies. Conduct field verification, gather accurate customer information, and validate addresses. Track and monitor delinquent accounts, ensuring timely and effective recovery. Coordinate with the internal collections team for escalations and high-risk cases. Maintain detailed documentation of field visits, customer interactions, and collection outcomes. Achieve monthly collection targets and ensure compliance with legal and regulatory norms. Build professional rapport with customers while maintaining firmness during recovery discussions.
Preferred candidate profile

Minimum 1-2 years of experience in field collections (PL, BL, SME loans, or similar). Strong negotiation, persuasion, and conflict-handling skills. Ability to work independently and manage field schedules effectively. Comfortable traveling locally and handling on-ground recovery scenarios. Basic smartphone and app handling skills for updating field data and tracking visits.
Job Types: Full-time, Permanent

Pay: ₹150,000.00 - ₹350,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: Remote