Job Description

Job Summary

The Collection Executive is responsible for managing outstanding debts and ensuring timely recovery of payments from clients/customers while maintaining professional relationships. This role is crucial for optimizing cash flow and minimizing bad debt.

Key Responsibilities

Debt Recovery:

Contacting customers via phone, email, or in-person (if a field executive role) to follow up on overdue payments and collect outstanding debts.

Customer Relationship Management:

Maintaining a professional and courteous demeanor while dealing with customers, resolving disputes, and addressing customer queries related to payments.

Record Keeping:

Maintaining accurate and detailed records of all collection activities, customer interactions, payment arrangements, and transactions in the collection software or CRM system.

Compliance:

Ensuring all collection practices adhere to relevant debt collection laws, regulations, and the company's code of conduct.

Reporting:

Preparing and submitting regular reports on collection activities, outstanding balances, and progress toward collection targets to management.

Monitoring:

Reviewing customer accounts to identify overdue balances, potential risks, and reasons for non-payment.

Collaboration:

Working closely with the finance, sales, or legal departments to resolve discrepancies, reconcile accounts, and implement effective collection strategies.

(DRA- Debt recovery agent)

certified candidates are needed

Essential Skills

Good Communication.

Good Attitude

Excellent Negotiation and Persuasion Skills.

Problem-Solving and Conflict Resolution abilities.

Strong Attention to Detail and Accuracy in record-keeping.

Ability to work independently and be target-driven.

Knowledge of debt collection laws and best practices is a plus.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Application Question(s):

Do you have a bike with a license ?
Work Location: In person