We at Nilachal credit management private limited are looking for an enthusiastic and engaged Field Collection Executive to boost our business with the recovery of outstanding payments from clients. We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments.
Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Payment collection: Collecting payments from customers and businesses
Loan recovery: Recovering loans from customers
Debt collection: Collecting debts from customers
Field work: Performing field work to collect payments
Collections process: Managing the collections process
Banking collection: Collecting payments from customers through banking
Credit collection: Collecting payments from customers through credit
Negotiating payment terms: Negotiating payment terms with customers
Updating customer account status: Updating customer account status
Responding to customer queries: Responding to customer queries
Location - Naharkatiya
FOS Role and Responsibility
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
FOS Requirements and skills
Knowledge of billing procedures and collection techniques (e.g. skip tracing)
Familiarity with laws related to debt collection (e.g. FDCPA)
Working knowledge of MS Office and databases
Comfortable working with targets
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills
High school diploma; Associate's/Bachelor's degree is a pluspoint.
Job Type: Full-time