What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
Position Summary:
The Senior Bioinformatics Support Scientist (BSS) will partner with customers, front line field personnel, distributors and internal resources to provide post-sales support, internal technical support, technical training, troubleshooting, and complaint resolution with respect to Illumina bioinformatic solutions and Illumina data. The BSS will require a solid understanding of common bioinformatic tools and approaches applicable to Next Generation Sequencing. This position will also provide technical support to pre-sales engagements when required. This position is a hybrid role consisting of field-based and in-house responsibility components.
The region of coverage will be for the Emerging Markets district of Illumina comprising mainly of countries in Indian Sub-continent, SEA, Middle East, Africa and Turkey. This role requires troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships with internal and external stakeholders across the region including Sales, Service and Support teams, distributors and customers.
Position Responsibilities:
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