Job Description

We are seeking a Fenergo Subject Matter Expert (SME) Level 3 Support Analyst to lead advanced troubleshooting, root cause analysis, platform optimization, and technical solutioning within the Fenergo Client Lifecycle Management (CLM) platform. This role involves close collaboration with business, compliance, IT, and vendor teams to support both production stability and continuous improvement of Fenergo environments.




Key Responsibilities:


Act as the technical and functional SME for the Fenergo platform, owning L3 escalations and production-critical issues.


Lead root cause analysis of high-severity incidents (P1/P2), including deep dive into configuration, integration, and codebase.


Analyze and resolve complex issues related to workflow logic, data modeling, dynamic rules, integrations (APIs), and UI behavior.


Work with engineering/development teams to review code, deploy hotfixes, and validate bug resolutions.


Review and optimize system performance, job scheduling, and batch processes (e.g., overnight data loads, regulatory checks).


Participate in the release cycle by reviewing deployment packages, regression testing, and performance tuning.


Provide technical input on Fenergo version upgrades, patch planning, solution design, and long-term architecture.


Collaborate with business teams to support regulatory change implementations (e.g., FATCA, CRS, MiFID, AMLD).


Interface directly with the Fenergo product/vendor team to escalate product-level bugs and coordinate fixes or workarounds.


Mentor L1/L2 support teams, build documentation, and ensure knowledge transfer.


Engage in problem and change management, ensuring proper RCA documentation and post-incident reviews.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.