Job Description

Position: Ticketing Supervisor

Job Type: Full-Time

Qualification: Any Degree

Experience: 2+years

Location: GRS Fantasy Park, Mysuru

Salary: 25k CTC

Responsibilities -

1. Customer Service & Issue Resolution
Address and resolve guest queries, concerns, and complaints promptly to ensure a seamless and positive ticketing experience.

2. Cash Handling & Financial Reporting
Oversee daily cash collections, reconcile transactions, and ensure accurate and timely submission of financial records.

3. Vendor Coordination
Liaise with external vendors and partners to ensure smooth ticket availability, system integrations, and operational readiness.

4. Team Supervision & Training
Lead the ticketing team, ensure staff performance aligns with service standards, and provide ongoing guidance and support.

5. System Management & Reporting
Operate and manage ticketing software to generate real-time reports on sales, footfall, and other key performance metrics.

6. Flexibility & Operational Support
Work across various shifts, including weekends and public holidays, to support park operations and peak footfall days.

Skills Needed -

1. Exceptional Customer Service & Listening Skills

Ability to understand guest needs, address concerns empathetically, and ensure a positive visitor experience.

2. Strong Cash Handling & System Proficiency

Accuracy and reliability in managing cash transactions and operating ticketing software or POS systems.

3. Clear Communication & Cross-Team Coordination

Confident in verbal and written communication; capable of coordinating seamlessly with internal teams and external vendors.

4. Confident, Vigilant, and Proactive Mindset

Exhibits bold decision-making, situational awareness, and the ability to respond swiftly during high-pressure scenarios.

5. Patience, Composure & Team Leadership

Maintains calm under stress while motivating and guiding the ticketing team effectively.

6. Analytical Thinking & Reporting Skills

Capable of generating, interpreting, and sharing accurate sales and operational reports to support decision-making.

Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?20,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Schedule:

Day shift Fixed shift Weekend availability
Supplemental Pay:

Overtime pay Performance bonus Yearly bonus
Work Location: In person