Job Description

The Telecaller is responsible for making outbound calls to potential customers, handling incoming inquiries, booking appointments, generating leads, and maintaining high-quality communication. The role plays a key part in converting marketing leads into clinic visits.

1. Key Responsibilities1. Lead Handling

Make outbound calls to leads generated through digital ads, social media, CRM, and referrals. Explain hair & skin services clearly and confidently. Understand customer needs and suggest suitable services.

2. Appointment Booking

Fix appointments for doctors/consultants. Send reminders to customers for confirmed appointments. Coordinate appointment slots with Front Office/Admin team.

3. Follow-up & Conversion

Daily follow-ups with warm leads. Call back missed leads, no-show patients, and rescheduled customers. Maintain a professional and positive tone during calls.

4. CRM & Reporting

Update call status, lead stage, and remarks correctly in CRM. Submit daily call report, appointment report, and follow-up sheet. Maintain accurate and confidential customer data.

5. Customer Support

Provide details on pricing, offers, treatments, and benefits. Handle basic queries related to clinic services. Escalate complicated queries to the Sales Head/Manager.

Skills Required

Excellent communication in

Tamil

(mandatory). Basic English. Strong convincing ability. Good patience and listening skills. Basic computer knowledge (Excel/CRM). Ability to work under daily/weekly targets.
Job Types: Full-time, Fresher

Pay: ?14,000.00 - ?20,000.00 per month

Benefits:

Paid time off
Work Location: In person

Expected Start Date: 15/11/2025