Job Description

Key Responsibilities
1. Lead Handling

• Make outbound calls to leads generated through digital ads, social media, CRM, and referrals.
• Explain hair & skin services clearly and confidently.
• Understand customer needs and suggest suitable services.

2. Appointment Booking

• Fix appointments for doctors/consultants.
• Send reminders to customers for confirmed appointments.
• Coordinate appointment slots with Front Office/Admin team.

3. Follow-up & Conversion

• Daily follow-ups with warm leads.
• Call back missed leads, no-show patients, and rescheduled customers.
• Maintain a professional and positive tone during calls.

4. CRM & Reporting

• Update call status, lead stage, and remarks correctly in CRM.
• Submit daily call report, appointment report, and follow-up sheet.
• Maintain accurate and confidential customer data.

5. Customer Support

• Provide details on pricing, offers, treatments, and benefits.
• Handle basic queries related to clinic services.
• Escalate complicated queries to the Sales Head/Manager.

? Qualifications

• 12th Pass or Any Degree.
• 0-2 years experience in telecalling/customer care (freshers can apply).
• Experience in clinics, hospitals, salons, wellness centres is an added advantage.

Requirements
? Skills Required

• Excellent communication in Tamil (mandatory).
• Basic English.
• Strong convincing ability.
• Good patience and listening skills.
• Basic computer knowledge (Excel/CRM).
• Ability to work under daily/weekly targets.

Skills Required