Job Description

- Telecaller / Customer Calling Executive

Job Title:

Telecaller

Department:

Sales / Customer Support / Operations

Experience:

Fresher-2 Years (both acceptable)

Location:

(Add location)

Gender:

Any

Industry:

Facility Management / Services / General Sales ( customize as needed)

Job Summary

The Telecaller will handle outbound and inbound calls, explain company services, generate leads, follow up with customers/clients, and support the sales or operations team. This role requires good communication skills, confidence, and the ability to maintain customer relations.

Key Responsibilities1. Outbound Calling

Make outbound calls to potential customers/clients from the given database or leads. Explain the company's services clearly and professionally. Generate interest and fix appointments for the sales/operations team.

2. Inbound Calling

Answer incoming calls from customers/clients. Provide correct information about services, pricing, and procedures. Solve basic queries or redirect calls to the concerned department.

3. Lead Generation & Follow-up

Maintain follow-up with customers until conversion/closure. Follow the call script and guidelines provided. Track and record customer interactions in CRM/Excel.

4. Coordination & Reporting

Coordinate with the sales/operations team for site visits or service requests. Maintain daily call reports: Calls made Leads generated Follow-ups Conversions Share daily/weekly reports with the team leader or manager.

5. Customer Relationship Management

Maintain polite and professional communication with callers. Build strong customer relationships to increase repeat business. Handle complaints or feedback
Job Types: Full-time, Permanent

Pay: ?13,000.00 - ?15,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person