Job Description

Job Summary:

We are looking for a dedicated and energetic Telecalling Executive to join our team. The ideal candidate will be responsible for handling 50-100 inbound/outbound calls daily related to order confirmation and order status. The role requires excellent communication skills, patience, and a customer-first approach.

Key Responsibilities:

Attend and manage inbound/outbound calls related to order confirmation and order inquiries. Accurately record customer details and order-related information in the system. Provide clear and concise information to customers about their orders. Resolve basic customer queries and escalate complex issues to the concerned department. Maintain a positive and professional attitude while interacting with customers. Meet daily/weekly calling targets and ensure timely follow-ups. Maintain call records, reports, and update the database regularly.

Requirements:

Minimum 1-2 years of experience in telecalling/customer support. Excellent verbal communication skills in [English/Hindi] Strong listening and problem-solving skills. Ability to handle a high volume of calls (50-100 per day). Basic computer knowledge and proficiency in MS Office/CRM software. Ability to work under pressure and meet targets.

Preferred Skills:

Prior experience in e-commerce/order management/customer support. Multilingual communication skills. Strong organizational and time management abilities.
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule
Experience:

Telecalling: 1 year (Required)
Language:

English (Required)
Work Location: In person