Job Description

We are looking for a

Female Telecaller - Jewellery

who will be responsible for

regular follow-ups with jewellery manufacturers and vendors

regarding

company stock orders and customer-specific orders

.

The role requires strong

communication skills, coordination ability, problem-solving mindset, and intellectual

.

Key Responsibilities:-

Manufacturer & Vendor Coordination

Follow up with jewellery manufacturers for: Order confirmation Production status Design approvals Stone setting status Polishing and finishing updates Dispatch and delivery timelines Maintain continuous communication until order completion.

Order Tracking & Updates

Track

own-stock jewellery orders

and

customer orders

separately. Update internal teams regarding: Expected delivery dates Delays or production issues Dispatch details Ensure timely execution as per committed timelines.

Customer Order Follow-ups

Coordinate with manufacturers for

priority and urgent customer orders

. Ensure accuracy in: Design reference Weight tolerance Stone specifications Gold purity Escalate delays proactively to seniors.

Problem Solving & Coordination

Handle manufacturer-side issues such as: Production delays Design mismatch Weight variance Stone availability problems Identify solutions through negotiation and coordination. Maintain professional communication even in pressure situations.

Documentation & Reporting

Maintain daily records of: Orders placed Pending orders Dispatch status Completed deliveries Prepare follow-up reports and share status updates with management.

Internal Team Coordination

Coordinate with: Purchase team Sales team Accounts department QC team Ensure smooth handover once jewellery is received.

Required Skills & Competencies :-

Communication & Soft Skills

Excellent verbal communication (Hindi & basic English mandatory) Polite, confident, and professional phone etiquette Strong negotiation and persuasion skills Ability to handle multiple follow-ups daily

Problem-Solving Ability

Strong analytical and logical thinking Ability to identify issues and propose solutions Calm handling of pressure and urgent customer timelines

Intellectual & Professional Skills

Quick learning ability Good understanding of workflow and priorities Attention to detail Strong follow-up discipline

Preferred Experience

1-3 years experience

in: Jewellery manufacturing coordination Jewellery purchase department Jewellery tele calling / operations Knowledge of: Gold & diamond jewellery processes Vendor coordination Order lifecycle management Experience in retail or wholesale jewellery industry preferred.

Educational Qualification

Minimum:

Graduate (any stream)

Jewellery knowledge or certification will be an added advantage but not compulsory.

Work Requirements

Ability to handle

daily follow-ups with multiple manufacturers

Comfortable working with WhatsApp, Excel, and order registers High sense of responsibility and ownership Willingness to work under time-bound order commitments

Key Performance Indicators (KPIs)

On-time order follow-ups (Target: 100%) Reduction in order delays Accuracy of order information Timely escalation of issues Manufacturer response turnaround time Customer order completion within committed timelines

Why Join Prem Kumar Jewellers?

Reputed and growing jewellery brand Exposure to end-to-end jewellery operations Stable long-term role Professional working environment Opportunity to develop deep jewellery industry expertise
Job Type: Full-time

Pay: ?13,000.00 - ?20,000.00 per month

Work Location: In person