Job Description

Job description

-->Role & responsibilities

A) Lead Management & Conversion:

Handle

daily inbound and outbound calls

, particularly from

social media leads

. Engage with leads in a

friendly, professional, and persuasive manner

. Understand the patients dental concerns and provide

basic information

about treatments, pricing, procedures, and appointments. Share available time slots and coordinate with the front desk to schedule appointments.

Follow up diligently

with unconverted leads through calls, WhatsApp, and SMS until closure. Keep accurate records of leads, follow-ups, and conversions in CRM or lead sheet.

B) Social Media & Digital Communication:

Regularly monitor and reply to inquiries from: Facebook and Instagram DMs & Comments Google Ads/Website inquiries WhatsApp Business messages Collaborate with the digital marketing team to understand

campaigns and offers

to communicate the right message. Flag important or urgent leads for priority follow-up.

C)

Patient Communication & Support:

Greet and speak to potential patients with

empathy, clarity, and confidence

. Help patients

overcome hesitation or objections

by explaining benefits and solving basic queries. Guide patients who are unsure of procedures toward

free consultations

or check-ups.

D)

Performance Tracking & Reporting:

Maintain a daily report of leads, calls made, appointments booked, and reasons for drop-offs. Share weekly feedback with the marketing team on lead quality. Achieve weekly/monthly conversion targets.

--> Required Qualifications & Skills:

Education:

Minimum 10+2 (Higher Secondary); Graduation preferred

Experience:

24 years in Telecalling / Customer Care / Lead Conversion

Language Proficiency:

Must speak

fluent Bengali and Hindi

Basic to good

English communication

Tech Skills:

Basic knowledge of WhatsApp Business, Google Sheets, CRM tools Familiarity with Instagram & Facebook interfaces

Soft Skills:

Excellent verbal communication & interpersonal skills Patient, persuasive, and proactive approach Ability to multitask and prioritize follow-ups

Role:

Customer Success, Service & Operations - Other

Industry Type:

Medical Services / Hospital (Diagnostics)

Department:

Customer Success, Service & Operations

Employment Type:

Full Time, Permanent

Role Category:

Customer Success, Service & Operations - OtherEducation

UG:

Any Graduate

Key Skills:

Sales, Calling, Inbound Calls, Lead Management, Outbound Calling, Telecalling, Cold Calling, Inside Sales, Appointment Generation, Telemarketing

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

Paid sick time
Ability to commute/relocate:

Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Required)
Experience:

* Telemarketing: 2 years (Required)