Job Description

The Operations Manager will be responsible for overseeing the day-to-day operations, staff management, customer satisfaction, and overall performance of VGP Play Kingdom and Cyber Kingdom play areas. The role demands strong leadership, exceptional organizational skills, and the ability to create a safe, engaging, and fun environment for visitors while ensuring smooth operational efficiency.

Key Responsibilities:

Daily Operations Management Plan, organize, and supervise daily activities in both play areas. Ensure all facilities, equipment, and games are operational and well-maintained. Monitor and enforce safety protocols and hygiene standards. Team Leadership & Staff Supervision Recruit, train, schedule, and manage play area staff. Conduct regular briefings and performance evaluations. Motivate and guide the team to deliver excellent customer service. Customer Experience Ensure visitors have a safe, enjoyable, and memorable experience. Handle customer inquiries, feedback, and complaints professionally. Plan and oversee events, activities, and special promotions to increase footfall. Operational Efficiency & Reporting Monitor inventory of play equipment, consumables, and maintenance supplies. Track daily revenues, expenses, and operational KPIs. Submit periodic reports to the management team. Health, Safety & Compliance Enforce child safety rules and emergency procedures. Ensure compliance with all local laws and amusement park regulations. Coordinate with maintenance and housekeeping teams for cleanliness and upkeep.
Requirements:

Graduate degree in Management, Hospitality, or related field (MBA preferred). Minimum 3-5 years of experience in operations, preferably in amusement parks, family entertainment centers, or hospitality. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to handle pressure and manage large crowds. Knowledge of safety protocols and customer service best practices.
Key Competencies:

Leadership & People Management Customer Service Excellence Problem-Solving Skills Multi-tasking Ability Event Coordination Attention to Detail
Work Schedule:

Flexible to work on weekends, holidays, and peak seasons.
Job Type: Full-time

Pay: ?30,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Work Location: In person