Job Description

ONLY FEMALE SPA MANAGER CAN APPLY FOR THIS POST.As a Manager in a spa, your job description typically includes:

1. Customer Service: Providing excellent customer service by greeting clients, answering inquiries, and addressing any concerns or complaints in a timely and professional manner.

2. Appointment Scheduling: Managing the salon and spa's appointment book, scheduling appointments for clients, and coordinating with service providers to ensure efficient scheduling and utilization of resources.

3. Front Desk Operations: Overseeing front desk operations, including managing incoming calls, directing clients to appropriate service providers, and maintaining a tidy and organized reception area.

4. Cash Handling and Billing: Handling cash transactions, processing payments, and managing billing and invoicing processes, ensuring accuracy and compliance with company policies.

5. Client Relations: Building and maintaining positive relationships with clients, understanding their preferences and needs, and recommending appropriate services and products to enhance their experience.

6. Team Management: Supervising reception staff, providing guidance and support, and ensuring they are trained to deliver excellent customer service and perform their duties effectively.

7. Inventory Management: Monitoring inventory levels of retail products and salon/spa supplies, placing orders as needed, and ensuring adequate stock levels are maintained.

8. Sales and Upselling: Promoting salon and spa services and retail products to clients, upselling additional services or products, and meeting sales targets to contribute to revenue growth.

9. Administrative Tasks: Performing various administrative tasks, such as data entry, filing, and maintaining client records, to support the smooth operation of the salon and spa.

10. Quality Assurance: Ensuring high standards of service quality and professionalism are maintained at the reception desk, and addressing any issues or discrepancies promptly.

11. Training and Development: Providing training and ongoing support to reception staff to improve their skills and knowledge, and fostering a positive and collaborative work environment.

Overall, the Reception Manager plays a vital role in ensuring smooth front desk operations, delivering exceptional customer service, and contributing to the overall success and profitability of the Spa

Job Type: Full-time

Pay: ?25,000.00 - ?28,000.00 per month

Experience:

total work: 9 years (Preferred)
Work Location: In person