Job Description

Spa Manager - Role & Responsibilities (Female)

Guest Engagement:

Warmly welcome guests, provide consultations, and ensure a relaxing, personalized spa experience.

Appointment Management:

Efficiently handle phone calls, online bookings, and schedule appointments to optimize spa flow.

Service Knowledge:

Be fully knowledgeable of all therapies and treatments; guide guests and answer queries confidently.

Sales & Promotions:

Promote spa packages, memberships, and gift vouchers to drive sales and guest retention.

Billing & Accounts:

Maintain accurate billing records and ensure secure handling of cash, cards, and other transactions.

Guest Feedback:

Actively seek feedback and reviews to enhance service quality and guest satisfaction.

Cost Control:

Monitor supplies, manage expenses, and follow standard procedures to reduce wastage.

Hygiene & Cleanliness:

Maintain high standards of sanitation; coordinate with housekeeping for clean and safe treatment areas.

Service Excellence:

Work closely with therapists to ensure top-quality, consistent, and personalized guest experiences.

Standard Operating Procedures (SOPs):

Ensure strict compliance with all spa protocols and operational standards.

Guest Grievances:

Address complaints promptly, resolve issues efficiently, and escalate critical concerns as needed.

Reception & Inventory Management:

Keep the reception organized, manage inventory, and prevent shortages or pilferage.

Job Types: Full-time, Permanent, Fresher

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Commuter assistance Food provided Leave encashment Paid sick time
Work Location: In person