Job Description

The Female Security Officer is responsible for ensuring the safety and security of the residents, guests, and property of the service apartment complex. This role requires a professional, vigilant, and approachable individual skilled in access control, surveillance, and emergency response, with an emphasis on gender-sensitive situations and excellent customer service.

Key Responsibilities

Access Control and Visitor Management:

Monitor and control all entry and exit points, ensuring only authorized personnel, residents, and registered guests access the premises.

This includes:

Verifying identification and issuing temporary passes to visitors, vendors, and service staff. Maintaining accurate daily logs and records of all visitors and vehicle movements. Screening female visitors and their personal belongings/bags with professionalism and discretion when required.

Patrolling and Surveillance:

Conduct regular foot patrols of common areas, including lobbies, corridors, parking lots, and recreational areas, to prevent and detect signs of intrusion, damage, or unusual activity. Monitor CCTV cameras and alarm systems, responding promptly to any alerts or suspicious behavior. Check all fire exits, locks, and safety equipment during patrols to ensure functionality.

Emergency Response and Incident Handling:

Respond swiftly and effectively to emergencies such as medical crises, fires, security breaches, or resident disturbances. Assist with evacuation procedures and administer basic first aid if trained.

Customer Service and Resident Interaction:

Act as a primary point of contact for residents and guests, providing directions, assistance, and information in a courteous and professional manner. Build trust and rapport with female residents, children, and senior citizens, making them feel comfortable reporting concerns. Enforce apartment rules and regulations (e.g., parking policies, noise limits) while maintaining a helpful and approachable demeanor.

Reporting and Documentation:

Maintain detailed and accurate daily activity reports, incident logs, and shift handover notes.
Qualifications and Skills

Experience:

Prior experience in a security role is preferred, ideally within a residential or hospitality environment.

Communication:

Excellent verbal and written communication skills in English and a regional language are preferred for effective interaction with diverse residents and authorities.

Skills:

Strong observational skills and attention to detail. Ability to remain calm, composed, and decisive under pressure. Proficiency in using basic security equipment (CCTV monitors, radios, access control systems). Basic computer literacy for digital logging and reporting.

Requirements:

Ability to work flexible shifts and holidays

Job Type: Full-time

Pay: ?22,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person