is a growing technology and business solutions company based in Kolkata, specializing in international communication, customer service, and digital operations. We are committed to delivering high-quality client interaction services through professional and skilled teams.
Position Overview:
We are seeking a
female International Telecaller
with excellent communication skills and proven experience in the
international voice process
. The ideal candidate should have a pleasant personality, confidence in handling global clients, and the ability to maintain professionalism in all interactions.
Key Responsibilities:
Handle
outbound and inbound international calls
with clients and customers.
Communicate fluently in English with professionalism and courtesy.
Manage customer queries, concerns, and feedback efficiently.
Provide information about products and services in a clear and concise manner.
Maintain accurate call logs and customer data in the CRM system.
Work closely with the team to meet daily and monthly call targets.
Follow communication guidelines and maintain call quality standards.
Ensure customer satisfaction and resolve issues effectively.
Required Skills and Competencies:
Excellent English communication skills
(spoken and written).
Minimum
2 years of experience
in an
international voice process / BPO / call center
.
Confident, polite, and customer-oriented approach.
Ability to handle pressure and meet performance targets.
Strong listening and interpersonal skills.
Good computer knowledge (MS Office, CRM tools, and email handling).
Willingness to work in
night shifts or rotational shifts
, if required.
Qualification & Experience:
Minimum
2 years of experience
in an international calling profile (voice process mandatory).
Graduate or equivalent qualification preferred.
Only female candidates
are eligible to apply.
Salary:
Salary will be
based on last drawn and experience
, along with
performance-based incentives
.
Job Location:
HOOQX
Salt Lake, Sector V, Kolkata (Work from Office)
Why Join HOOQX:
Work in a safe, professional, and supportive environment.
Opportunity to interact with international clients.
Attractive salary and incentive structure.
Career growth and learning opportunities.
Positive and empowering workplace culture for women.
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Experience:
International voice process: 3 years (Preferred)
Inbound voice: 2 years (Preferred)
Language:
English (Preferred)
Location:
Salt Lake, Kolkata, West Bengal (Preferred)
Work Location: In person
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