Job Description

The Hotel Receptionist is the first point of contact for guests and plays a vital role in providing excellent customer service. This role is responsible for managing and handling guest inquiries, reservations, and ensuring a smooth and welcoming experience throughout the guest's stay.

Key Responsibilities:

Greet guests in a warm and friendly manner upon arrival. Manage reservations, cancellations, and no-shows using the hotel's booking system. Answer phone calls and respond to emails promptly and professionally. Provide accurate information about the hotel's services, facilities, and local attractions. Handle guest complaints or concerns promptly and escalate when necessary. Process payments, issue invoices, and maintain accurate records. Coordinate with housekeeping and other departments to ensure guest satisfaction. Maintain a neat and organized front desk area. Follow safety, security, and confidentiality policies at all times
Job Types: Full-time, Permanent

Pay: From ?15,000.00 per month

Benefits:

Food provided Provident Fund
Schedule:

Evening shift Monday to Friday Morning shift Night shift Weekend availability
Work Location: In person