Job Description

As a Guest Relationship Executive in our restaurant, you will be responsible for ensuring a positive and memorable experience for our guests. You will be the face of the restaurant, providing excellent customer service, addressing guest concerns, and building lasting relationships to enhance the overall dining experience.

Welcome guests upon arrival with a warm and friendly demeanor.

Manage the reservation system efficiently, ensuring accurate seating arrangements.

Escort guests to their tables and provide assistance as needed.

Customer Engagement:

Interact with guests to understand their preferences and needs.

Proactively address guest inquiries and concerns, ensuring a high level of satisfaction.

Collect feedback and suggestions from guests to improve service quality.

Special Occasions and Celebrations:

Identify special occasions or celebrations and make appropriate arrangements to enhance the guest experience.

Coordinate with the kitchen and other staff to ensure seamless execution of special requests.

Maintaining Guest Records:

Keep a record of guest preferences, special requests, and contact information for future reference.

Utilize guest information to personalize their experience during subsequent visits.

Upselling and Promotion:

Recommend special dishes, promotions, and upsell additional services to enhance the overall guest experience.

Stay informed about menu items, promotions, and special events to provide accurate information to guests.

Conflict Resolution:

Address and resolve guest complaints and concerns promptly and effectively.

Escalate issues to the management when necessary.

Collaboration with Other Departments:

Coordinate with the kitchen, serving staff, and management to ensure smooth operations.

Communicate guest preferences and special requests to the relevant departments.

Maintaining a Positive Atmosphere:

Ensure a positive and welcoming atmosphere in the restaurant.

Uphold cleanliness and hygiene standards in the guest areas.

Requirements

Experience: 1 to 3 years as Guest Relationship Executive or Front Office Executive

Benefits

Salary - 15K TO 18K

PF And ESI

Salary+Incentives

Free Food and Accommodation

Kaarlo Training & HR Solutions