Job Description

A hospital front desk receptionist is the first point of contact for patients and visitors, responsible for creating a welcoming environment and ensuring the smooth operation of the reception area. They play a crucial role in patient satisfaction and the overall efficiency of the hospital. Key responsibilities

Greeting and assisting patients and visitors:

Providing a warm welcome, offering directions, and answering general inquiries.

Managing phone calls:

Handling incoming calls, routing them to the appropriate departments or individuals, and taking messages accurately.

Scheduling and confirming appointments:

Efficiently managing appointments for patients, procedures, and other services.

Patient check-in and check-out:

Collecting and verifying patient information, processing forms, and managing the flow of patients.

Maintaining patient records:

Accurately updating and organizing patient records, both electronic and paper-based.

Billing and insurance processing:

Assisting with billing inquiries, collecting co-payments, and processing insurance forms.

Maintaining a clean and organized reception area:

Ensuring a presentable and comfortable environment for patients and visitors.

Coordinating with medical staff:

Collaborating with doctors, nurses, and other departments to ensure seamless patient care.

Handling administrative tasks:

Performing clerical duties such as filing, photocopying, data entry, and managing office supplies.

Maintaining confidentiality:

Strictly adhering to patient confidentiality and HIPAA regulations.
Job Type: Full-time

Work Location: In person