Job Description

A Front Desk Officer or Receptionist plays a vital role in creating a positive first impression for visitors and callers. Key responsibilities include: - Greeting Visitors: Welcoming visitors, answering their queries, and directing them to the relevant personnel. - Managing Phone Calls: Handling incoming calls, taking messages, and transferring calls to the appropriate staff members. - Handling Correspondence: Managing emails, letters, and packages, and ensuring timely responses. - Scheduling Appointments: Coordinating and scheduling appointments, meetings, and events. - Maintaining Records: Keeping accurate and up-to-date records of visitors, meetings, and correspondence. - Providing Information: Responding to general inquiries and providing information about the organization. - Office Support: Assisting with various administrative tasks, such as photocopying, scanning, and filing. - Cash Handling: Managing petty cash, processing transactions, and maintaining financial records. - Security and Safety: Monitoring the front desk area, ensuring security protocols are followed, and reporting any incidents. - Customer Service: Providing excellent customer service, responding to queries, and resolving issues promptly. To excel in this role, a Front Desk Officer should possess: - Excellent Communication Skills: Verbal and written communication skills, with the ability to interact with diverse stakeholders. - Customer Service Skills: Ability to provide exceptional customer service, handle complaints, and resolve issues. - Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records. - Technical Skills: Proficiency in office software, including Microsoft Office, and ability to learn new systems. - Attention to Detail: Ability to accurately manage records, handle correspondence, and perform administrative tasks. - Professionalism: Ability to maintain a professional demeanor, handle confidential information, and represent the organization positively.

Job Type: Full-time

Pay: ?18,000.00 - ?26,520.71 per month

Work Location: In person