Job Description

We are looking for an Export Customer Service Executive to

handle communication with international clients via email and phone

. The role involves managing enquiries, preparing quotations and order sheets, and coordinating orders for our premium home fragrance products such as candles, diffusers, oils, and incense. This is an

office-based role

requiring

strong English communication, good numerical skills

, and a customer-focused approach.

Key Responsibilities

- Handle overseas customer communication via email and phone
- Prepare quotations, order sheets, and follow-ups
- Coordinate orders and maintain customer records
- Work on MS Excel for pricing, order tracking, and data management
- Ensure timely responses and a smooth customer experience

Required Skills & Qualifications

- Excellent spoken and written English
- Strong communication skills
- Good command over basic mathematics
- Working knowledge of MS Excel
- Detail-oriented, organized, and professional
- Friendly, warm, and customer-focused personality

About the Company

Song of India is a 90-year-old family-run manufacturing brand in the fragrance and cosmetics industry, with 250+ employees. We believe in a positive work environment that supports long-term growth and learning.

Job Type: Full-time

Pay: ?18,000.00 - ?35,000.00 per month

Application Question(s):

What is your expected in-hand salary per month from the new job ? What was your last in-hand salary per month from the current / previous job? What is your current place of residence/ stay and how far is it from Sector-11 Noida. Are you willing to commute everyday?
Experience:

marketing / merchandiser: 2 years (Required)
Work Location: In person