Job Description

Job Role: Customer Support Executive

Preferred Experience:

0 to 3 years

Qualification:

Any Degree

Job Type:

Full-time, Regular / Permanent

Salary:

Rs15,000.00 - Rs 25,000.00 per month

Note : Female Candidates are preferred to apply for this position.

Roles & Responsibilities:

Respond to customer queries via phone, email, chat, or social media in a professional and timely manner.

Provide accurate information about products, services, and company policies.

Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up.

Maintain a deep understanding of company products/services to provide knowledgeable support.

Gather customer feedback and share insights with the team to improve service quality.

Skill Set:

Excellent Communication Skills (Verbal & Written)

Active Listening

Problem-Solving Abilities

Product/Service Knowledge

Solution oriented

About the Organization

: Wedtree EStore Pvt Ltd is fast growing retail e-commerce company with three Business Units: (1) Prashanti Sarees - exclusive collection of sarees, (2) Wedtree Lifestyle - Indian handicrafts gifts and home decor & (3) Maatshi - exclusive range of ready mades. We work closely with Karigars/artisans in different parts of India with the intent to taking Indian made products to the world across 3 different product lines. All our 3 brands has a strong online presence (facilitating worldwide shipping) coupled with store outlets in Chennai, Hyderabad and Bangalore

Kindly contact HR - Samuel - 9962396546

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Food provided Health insurance Life insurance Provident Fund
Application Question(s):

Are you located in Chennai (Office Location in Guindy)
Work Location: In person

Speak with the employer

+91 9962396546
Application Deadline: 15/08/2025