Job Description

Job Title:

Female Customer Support Executive - Shipping Department (Night Shift)

Location:

Noida 62

Salary:

Up to ₹30,000 In-Hand

Shift:

Night Shift (Both-Side Cab Provided)

Experience Required:

Experience in US Process is Mandatory

:

We are seeking a

Female Customer Support Executive

to join our

Shipping Department

during the

night shift

. The ideal candidate must have prior experience in handling

US-based customer support

operations. The role involves managing shipment-related queries, resolving customer issues, and ensuring timely communication with logistics partners and clients.

Key Responsibilities:

Handle inbound and outbound calls/emails related to shipping queries. Coordinate with US-based customers, courier partners, and internal teams. Resolve issues related to delayed, misplaced, or damaged shipments. Maintain accurate records of all customer interactions and transactions. Provide prompt and professional responses ensuring high customer satisfaction. Track shipments and update customers proactively.

Requirements:

Only female candidates

are eligible for this role.

Prior experience in US customer support process

is mandatory. Strong verbal and written communication skills in English. Familiarity with shipping/logistics processes will be an added advantage. Ability to work in a night shift environment. Good knowledge of MS Office tools and CRM systems.

Perks & Benefits:

Salary up to ₹35,000 in-hand Night shift allowance (if applicable)

Cab facility provided both sides

Exposure to international work environment Growth opportunities within the organization
Job Types: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Work Location: In person

Speak with the employer

+91 9818917492