Job Description

Job Title:

Female Customer Service (NIGHT SHIFT)

Location:

Make Me Travel, Jalandhar

:

We are looking for a

Female Customer Service Representative

to

join our team in Jalandhar for night shifts

. The ideal candidate will handle customer inquiries, resolve issues, and ensure a smooth travel experience for our clients.

Key Responsibilities:

Handle inbound/outbound calls and emails Assist customers with travel bookings, changes, and cancellations Provide accurate information about tour packages and services Resolve customer complaints with a positive attitude Maintain customer records and follow up as needed

Skills Required:

Strong communication (English, Hindi, Punjabi preferred) Basic computer knowledge (MS Office, CRM tools) Patience, empathy, and problem-solving skills Ability to work in a team and meet deadlines

Qualifications:

Minimum graduate

Prior experience in customer service or travel industry preferred/ BPO/KPOs
Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Ability to commute/relocate:

Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required)
Work Location: In person