Job Description

Key Responsibilities:

Building and Maintaining Relationships:

Developing strong, lasting relationships with customers, acting as their main point of contact.

Understanding Customer Needs:

Identifying customer requirements and providing tailored solutions and recommendations.

Customer Satisfaction and Retention:

Ensuring customer satisfaction and loyalty through proactive engagement and problem-solving.

Issue Resolution:

Addressing customer inquiries, concerns, and complaints efficiently and effectively.

Account Management:

Managing customer accounts, tracking interactions, and ensuring accurate data management.

Collaboration:

Working closely with sales, marketing, and other teams to address customer needs and drive business growth.

Opportunity Identification:

Identifying opportunities for upselling, cross-selling, and other revenue-generating activities.

Reporting and Analysis:

Providing regular reports on customer interactions, satisfaction levels, and account status.

Staying Updated:

Keeping abreast of industry trends, competitor activities, and best practices in customer relationship management.

Effective Communication:

Communicating with customers through various channels (phone, email, in-person) and providing clear, concise information.
Required Skills:

Excellent Communication Skills:

Strong verbal and written communication skills are essential for interacting with customers and internal teams.

Interpersonal Skills:

Building rapport, empathy, and strong relationships with customers requires excellent interpersonal skills.

Problem-Solving Skills:

Identifying and resolving customer issues effectively and efficiently.

Organizational Skills:

Managing multiple customer accounts, tasks, and deadlines requires strong organizational skills.

Sales and Negotiation Skills:

Identifying opportunities for upselling and cross-selling requires sales acumen.

Analytical Skills:

Analyzing customer data, identifying trends, and developing strategies to improve customer experience.

Technical Skills:

Proficiency in CRM software and other relevant tools is often required.
Job Type: Full-time

Pay: ?12,393.58 - ?21,783.03 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person