Job Description

Job Summary:

The CRM Post Sales Executive is responsible for managing and nurturing customer relationships after the sale of real estate properties. This role ensures a smooth and positive customer experience through timely communication, documentation handling, payment follow-ups, handover coordination, and addressing post-sale queries or concerns, ultimately supporting customer satisfaction and retention.

Key Responsibilities:

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Customer Communication & Support:

Serve as the primary point of contact for customers after booking/sale. Provide regular updates on project progress, possession timelines, and payment milestones. Address customer queries, concerns, or complaints promptly and effectively.
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Documentation & Compliance:

Coordinate preparation and execution of agreements, allotment letters, and other post-sale documents. Ensure all documentation is completed accurately and in compliance with legal/regulatory standards. Maintain up-to-date customer records and CRM system data.
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Payment & Collection Follow-up:

Track customer payment schedules and ensure timely follow-ups for due installments. Coordinate with finance/accounts teams for invoicing, receipts, and clarifications. Provide reminders and resolve payment-related issues with customers.
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Handover & Possession Coordination:

Manage pre-handover checks and ensure snag-list items are addressed before possession. Organize and schedule possession handovers, walkthroughs, and related formalities. Assist customers during handover, ensuring a smooth transition and positive experience.
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Customer Retention & Relationship Management:

Build and maintain long-term customer relationships to encourage referrals, repeat business, and positive word-of-mouth. Conduct regular satisfaction checks and gather feedback for process improvements.
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Internal Coordination:

Liaise with sales, legal, construction, finance, and customer care teams to resolve issues and ensure alignment. Escalate complex issues to management with recommended solutions.

Key Skills & Requirements:

Bachelor's degree (preferred: Business, Management, or Real Estate-related). 1-3 years experience in post-sales or customer service, preferably in real estate. Strong communication and interpersonal skills. Knowledge of real estate sales process, agreements, and handover procedures. Proficiency in CRM tools and MS Office. Organized, detail-oriented, and customer-focused. Ability to multitask and handle pressure in a fast-paced environment.
Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Work Location: In person