Job Description

Key Responsibilities:

Customer Relationship Management:

Building and maintaining positive relationships with a portfolio of customers, acting as their primary point of contact.

Customer Service:

Addressing customer inquiries, resolving issues, and providing support through various channels, including phone, email, and in-person interactions.

Needs Assessment:

Understanding customer needs and requirements to offer appropriate solutions and recommendations.

Issue Resolution:

Handling customer complaints and escalations in a timely and professional manner.

Client Retention:

Fostering customer loyalty and satisfaction to drive retention and repeat business.

Sales and Business Development:

Identifying opportunities for upselling or cross-selling products or services.

Communication:

Effectively communicating with customers, internal teams, and stakeholders.

Reporting and Analysis:

Preparing reports on customer interactions, feedback, and performance metrics.

Collaboration:

Working with cross-functional teams to ensure a seamless customer experience.
Skills and Qualifications:

Excellent Communication Skills:

Strong verbal and written communication skills are essential for interacting with customers and colleagues.

Problem-Solving Abilities:

The ability to identify, analyze, and resolve customer issues effectively.

Customer Service Orientation:

A focus on providing exceptional customer service and building strong relationships.

Sales and Negotiation Skills:

The ability to identify sales opportunities and negotiate effectively.

CRM Software Proficiency:

Familiarity with CRM systems and other relevant tools.

Time Management and Organization:

The ability to prioritize tasks, manage time effectively, and handle multiple customer interactions simultaneously.

Interpersonal Skills:

The ability to build rapport with customers and collaborate with colleagues.

Adaptability:

The ability to adapt to changing customer needs and business requirements.
Job Type: Full-time

Pay: ?9,446.28 - ?25,911.29 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 9886779990