Job Description

Customer Management:

Answering questions regarding account balances, interest rates, fees, product feature

Account management:

Opening new accounts, closing accounts, managing account changes, updating personal information.

Transaction processing:

Processing deposits, withdrawals, transfers, payments.

Problem resolution:

Investigating and resolving customer complaints, account discrepancies, or billing issues.

Product recommendations:

Identifying customer needs and suggesting suitable financial products like loans, credit cards, investments based on their financial goals.

Compliance adherence:

Ensuring adherence to financial regulations and policies regarding customer information and transactions.

Cross-selling and upselling:

Promoting additional financial products and services to existing customers.

Customer education:

Providing information and explaining complex financial concepts to customers in a clear and concise manner.

Required skills:

Financial knowledge:

Understanding of banking products like checking accounts, savings accounts, loans, credit cards, investment options.

Customer service expertise:

Excellent communication skills, active listening, empathy, ability to de-escalate situations.

Problem-solving:

Identifying issues, analyzing information, finding solutions to customer problems.

Computer proficiency:

Familiarity with banking software, online platforms, and CRM systems

Data accuracy:

Attention to detail, ability to handle sensitive customer information with confidentiality.

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Commission pay Performance bonus
Ability to commute/relocate:

BTM Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Higher Secondary(12th Pass) (Required)
Experience:

Banking: 1 year (Required) Financial services: 1 year (Required) Customer acquisition: 1 year (Required)
Language:

English, Kannada, Hindi (Required)
Work Location: In person

Speak with the employer

+91 +91 90351 59141