Job Description

Key Responsibilities

1.

Inquiry Handling & Counselling

Respond to phone calls, emails, and walk-in inquiries about IT courses and training programs. Provide detailed information about course structure, duration, fees, schedules, and certification. Counsel prospective students and guide them toward suitable courses based on their background and goals.
2.

Admissions Support

Assist students with the admission process, form filling, and documentation. Maintain accurate student records in the CRM or database. Follow up on leads and pending admissions to achieve enrollment targets.
3.

Customer Relationship Management

Maintain regular communication with current and prospective students. Address complaints, feedback, and issues promptly and professionally. Build long-term relationships to encourage re-enrollments and referrals.
4.

Coordination & Administration

Coordinate with trainers, the academic team, and the accounts department for smooth batch scheduling and student support. Prepare reports on inquiries, enrollments, and student feedback. Support in conducting seminars, webinars, or demo sessions.
5.

Front Desk & Communication

Handle front desk operations -- greeting visitors, managing calls, and scheduling appointments. Maintain a professional and welcoming environment for students and guests.

Required Skills

Excellent

communication

(English, Hindi, and local language if applicable) Strong

customer service orientation

Good

presentation and counselling skills

Proficiency in

MS Office

and CRM tools Ability to

multitask

and manage time effectively Positive, patient, and professional attitude

Qualifications

Bachelor's degree (preferred in any discipline; background in IT or education is a plus) Prior experience in

customer service

,

counselling

, or

education sector

preferred
Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person