for our US-based voice process. The ideal candidate should have excellent English communication skills, a customer-first mindset, and the ability to work in a night shift environment. Freshers with strong communication skills are welcome to apply.
Key Responsibilities:
Handle inbound and outbound customer calls efficiently and professionally.
Address customer inquiries and resolve issues with accuracy and speed.
Maintain customer satisfaction by providing timely and effective solutions.
Document all interactions in the CRM system accurately.
Collaborate with internal teams to ensure seamless customer service.
Requirements:
Experience:
0 to 2 years (Freshers with excellent English are encouraged to apply)
Excellent spoken and written English communication
Strong interpersonal and listening skills
Ability to work in a high-pressure environment
Basic computer knowledge and typing skills
Job Details:
Shift Timing:
Night Shift (US Shift - 8:00 PM to 5:00 AM IST)
Salary:
14,000 to 25,000 per month (based on experience and interview performance)
Job Location:
Newtown, Kolkata
Joining:
Immediate joiners preferred
Perks & Benefits:
Fixed Saturday & Sunday Off
Growth-oriented work culture
Opportunity to work with international clients
Performance-based incentives
To Apply:
Send your resume to damayanti.benda@gmail.com or contact us at 91477 36083.
Job Types: Full-time, Permanent
Pay: ₹14,000.00 - ₹25,000.00 per month
Schedule:
Fixed shift
Monday to Friday
Night shift
Ability to commute/relocate:
New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Language: