Job Description

Job Title: Customer Care Associate (Air Conditioning)

Reports to: Director

Location: Mohali

Job Summary:

We are seeking a highly motivated and customer-focused Customer Care Associate(Female) to join our team. The successful candidate will be responsible for providing exceptional customer service, managing customer interactions, and ensuring seamless communication between customers, technicians, and the organization.

Key Responsibilities:

1. Respond to customer calls, take notes, and update OEM software.

2. Assign jobs to technicians and ensure timely completion.

3. Take feedback from customers and update in the software.

4. Generate reports and analyze customer interactions.

5. Conduct happy calls to ensure customer satisfaction.

6. Proactively reach out to customers for annual maintenance contract renewal post-warranty period.

7. Maintain accurate records and updates in the software.

Requirements:

- Excellent communication - Hindi/Punjabi/English and interpersonal skills

- Ability to work in a fast-paced environment

- Prior experience in similar profile is essential

- Proficiency in CRM software and MS Office

- Strong problem-solving and analytical skills

- Customer-centric approach

What We Offer:

- Competitive salary and benefits

- Opportunities for growth and development

- Collaborative and dynamic work environment

If you're passionate about delivering exceptional customer service and have a knack for technical support, we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 9988884200