Job Description

We are hiring a Female Customer Care Manager in the Automotive/Customer Service sector for ensuring exceptional customer experiences and maintaining high levels of satisfaction.

Key Responsibilities

Project Planning and Execution:

The Automobile Customer Care Manager is responsible for planning and executing customer care projects, ensuring timely delivery and high-quality service to meet customer expectations.

Problem-Solving and Decision-Making:

This role involves identifying customer issues, analyzing root causes, and making informed decisions to resolve issues effectively while maintaining customer satisfaction.

Collaboration with Cross-Functional Teams:

The Customer Care Manager collaborates with departments like sales, marketing, and operations to streamline processes, improve service delivery, and enhance the overall customer experience.

Leadership and Mentorship:

Leading a team of customer care representatives, the manager provides guidance, support, and mentorship to ensure the team delivers exceptional service and achieves performance targets.

Process Improvement and Innovation:

Continuously evaluate and enhance customer care processes, implementing innovative solutions to drive efficiency, productivity, and customer satisfaction.

Technical or Customer-Facing Responsibilities:

Engage directly with customers to address complex issues, provide product support, and ensure a seamless customer journey through various touchpoints.

Required Skills And Qualifications

Technical Skills:

Proficiency in CRM software, ticketing systems, data analysis tools, Microsoft Office suite, and social media platforms for customer engagement.

Educational Requirements:

Bachelor's degree in Business Administration, Marketing, or related field. Certifications in Customer Relationship Management (CRM) are a plus.

Experience Level:

Minimum of 5 years in customer service roles, preferably in the automotive industry. Experience in managing customer care teams is highly desirable.

Soft Skills:

Excellent communication skills, problem-solving abilities, adaptability to changing environments, leadership qualities, and a customer-centric approach.

Industry Knowledge:

In-depth understanding of automotive products, services, industry regulations, and customer service best practices.

Preferred Qualifications

Must be Graduate from a recognize university and have experience of minimum 6 month in an automobile company.

Experience in leading customer care teams in reputable automotive companies.

Holding advanced certifications in customer service management or related fields.

Familiarity with tools for customer service automation and predictive analytics.

Demonstrated success in scaling customer care operations and implementing process improvements.

Active participation in automotive industry conferences and publications.

Contact Details-

o Mail id- nexasaleshr@reeshavgroup.com

o Whatsapp/Call- +91-6287001470

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person

Speak with the employer

+91 6287001470