Job Description

Gurgaon, Sector 56

CRM Manager For Real Estate Company in Sector 56,Gurgaon

Client Handling & Coordination:

Act as a single point of contact for post-sales customer queries.

Manage customer onboarding and documentation after booking.

Coordinate with internal departments (sales, legal, finance, site team) for customer queries and issues.

Documentation & Records:

Maintain and update client records, booking forms, agreements, and payment receipts.

Coordinate agreement execution and registration process with legal teams.

Payment Follow-up & Collection:

Monitor and follow up on payment schedules as per agreed milestones.

Send payment reminders and ensure timely collection.

Customer Communication:

Regularly update clients regarding construction progress, payment schedules, possession timelines, etc.

Handle customer queries and grievances professionally and escalate complex issues when needed.

CRM Software Management:

Maintain records and activity logs on CRM software (like Salesforce, Zoho, or real estate-specific CRMs).

Generate reports and dashboards for management review.

Handover & Possession:

Coordinate for timely possession, snag list, and final settlement with clients.

Key Skills Required:

Excellent communication & interpersonal skills

Strong follow-up and coordination ability

Customer service orientation

Proficiency in CRM tools/software and MS Office

Knowledge of RERA processes is an added advantage

Qualifications:

Graduate / MBA preferred

Prior experience in CRM in Real Estate industry is mandatory

If you are interview so please share me your cv at


capitalplacement21@gmail.com


Experience 4 - 10 Years


Salary 4 Lac 75 Thousand To 6 Lac P.A.


Industry Real Estate / Construction


Qualification B.A, B.C.A, B.B.A, BDS, M.A, M.Tech


Key Skills CRM Sales

CRM

Real Estate Marketing

Manage Customer

Customer Communication

CRM Developer

Real Estate Manager

Documentation

Creditors Payment

Legal Teams