Job Description

Nandini Unisex Salon is a trusted name in family grooming and wellness services. We are committed to redefining beauty and providing top-notch experiences to our clients. Join our team and play a vital role in connecting with clients and enhancing their salon journey.

Job Responsibilities:

Client Communication:

Handle incoming calls professionally and provide information about our services, offers, and pricing. Assist clients in scheduling, rescheduling, or canceling appointments

Appointment Management:

Confirm client bookings and send timely reminders. Manage the salon's schedule to ensure smooth operations.

Feedback Collection:

Conduct follow-up calls to gather feedback on services. Record client testimonials and assist in creating customer feedback videos.

Promotions & Upselling:

Contact potential and existing clients to inform them about new services, packages, and promotional offers. Upsell premium services to enhance client satisfaction.

Reel & Video Content Creation:

Collaborate with the team to create engaging reels and short videos for social media, showcasing customer experiences and salon services.

Database Maintenance:

Maintain accurate records of client interactions and update the salon's database. Ensure confidentiality of client information.

Key Skills Required:

Excellent communication skills in

Bengali, Hindi, and English

. Polite and professional telephone etiquette. Familiarity with Instagram and video content creation tools is a plus. Organizational skills for managing appointments and client data. Creative mindset for generating social media content.
Job Types: Full-time, Permanent

Pay: ₹96,000.00 - ₹240,000.00 per year

Experience:

total work: 2 years (Required)
Location:

Sodepur, Sudpur, West Bengal (Required)
Work Location: In person